Frequently Asked Questions (FAQ)

1. How do I place an order?

Browse our products at HomeMoro.com, select the items you would like to purchase, and add them to your cart.

Proceed to checkout, enter your shipping and payment information, and complete your purchase using an available payment method.

Once your order is successfully placed, you will receive an order confirmation email.

2. What payment methods do you accept?

We accept the payment methods displayed during checkout.

Available payment options may vary depending on your location and the payment services supported by our store.

3. How long does order processing take?

Orders are generally processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays are generally processed on the next business day.

4. How long does shipping take?

Estimated delivery time is 7–15 business days after shipment.

Delivery times may vary depending on your location, shipping carrier, customs procedures, and other transportation factors.

5. How much does shipping cost?

Our standard shipping rates are:

Orders below $39.99: $12.99 shipping fee.
Orders of $39.99 or more: Free standard shipping.

The applicable shipping fee will be displayed during checkout.

6. Do you offer international shipping?

We ship to destinations supported by our available shipping services.

Shipping availability depends on the delivery destination. You can confirm available shipping options during checkout.

7. How can I track my order?

Once your order has been shipped, tracking information will be provided when available.

You can use the tracking information to check your shipment's progress through the relevant shipping carrier.

If you need assistance, please contact our customer support team.

8. Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible at [email protected].

We will review your request and determine whether changes or cancellation are still possible.

Orders that have already been shipped may not be eligible for cancellation.

9. What is your return policy?

HomeMoro accepts eligible returns within 30 days of delivery.

Returned items should generally be unused, in their original condition, and include their original packaging and accessories where applicable.

For complete eligibility requirements, please review our Return & Refund Policy.

10. How do I request a return?

To request a return, contact [email protected] with your order number, the item you wish to return, and the reason for your request.

Our customer support team will review your request and provide return instructions.

Please contact us before sending any items back.

11. Who pays for return shipping?

For returns due to personal preference, incorrect selection, or a change of mind, customers are generally responsible for return shipping costs.

For confirmed defective, damaged, or incorrectly shipped items, HomeMoro will cover reasonable return shipping costs where a return is required.

12. When will I receive my refund?

After we receive and inspect your returned item, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method.

Refund processing generally takes 5–10 business days after approval. Your payment provider or financial institution may require additional time to reflect the refund.

13. What should I do if I receive a damaged or incorrect item?

Please contact [email protected] as soon as possible.

Include your order number, a description of the issue, and relevant photographs if available.

Our customer support team will review the situation and assist with an appropriate resolution.

14. What if my package is delayed or lost?

If your package is significantly delayed or appears to be lost, please contact our customer support team with your order number.

We will review the available tracking information and assist with the next steps.

15. How can I contact customer support?

You can contact our customer support team by email or phone during our regular support hours.

CUSTOMER SUPPORT EMAIL: [email protected]

Customer Support Phone: +86 139 7312 6845

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

16. Business Information

BRAND: HomeMoro

LEGAL COMPANY NAME: Changsha Liuyang Taze Electronic Trading Co., Ltd.

OWNER / REPRESENTATIVE: Di Jiazhuo