Privacy policy

Privacy Policy

1. Overview

HomeMoro respects the privacy of its customers and website visitors. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit HomeMoro.com, place an order, or contact our customer support team.

HomeMoro is operated by Changsha Liuyang Taze Electronic Trading Co., Ltd.

We handle personal information in accordance with applicable data protection and privacy laws.

2. Information We Collect

We may collect personal information necessary to operate our website, process orders, and provide customer support.

This information may include:

  • Contact Information: Name, email address, telephone number, and other contact details.

  • Order Information: Products purchased, order numbers, purchase history, and transaction details.

  • Shipping Information: Delivery address, recipient information, and shipping preferences.

  • Payment Information: Payment method, payment status, and transaction references.

  • Technical Information: IP address, browser type, device information, and website activity.

  • Customer Communications: Messages, inquiries, feedback, and information provided when contacting customer support.

We collect information directly from customers and, where applicable, automatically through website technologies or service providers.

3. How We Use Your Information

We may use personal information for the following purposes:

  • Processing and fulfilling orders.

  • Confirming payments and managing transactions.

  • Arranging shipping and delivery.

  • Providing order confirmations and tracking information.

  • Handling returns, refunds, and customer inquiries.

  • Maintaining website functionality and security.

  • Preventing fraud and unauthorized transactions.

  • Improving our products, services, and customer experience.

  • Sending promotional communications where permitted.

  • Complying with applicable legal and regulatory obligations.

We process personal information only where there is an appropriate legal basis, such as fulfilling a purchase agreement, complying with legal obligations, obtaining consent where required, or pursuing legitimate business interests where permitted.

4. Payment Information

Payments made through HomeMoro.com are processed using the payment methods available at checkout.

Payment service providers may collect and process information necessary to authorize and complete transactions.

HomeMoro does not require customers to provide complete payment card information through customer support.

Payment-related information is handled according to applicable security requirements and the privacy practices of the relevant payment providers.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions and improve the browsing experience.

These technologies may be used to:

  • Maintain shopping cart and checkout functionality.

  • Remember website preferences.

  • Support website security.

  • Analyze website traffic and performance.

  • Understand how visitors interact with website content.

  • Support advertising and marketing activities where applicable.

Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.

You may manage certain cookie preferences through your browser settings or available website privacy controls.

Disabling essential cookies may affect some website functions.

6. Sharing Personal Information

We may share personal information with service providers when reasonably necessary to operate our business and provide services.

These providers may include:

  • Payment processing providers.

  • Shipping and delivery providers.

  • Order fulfillment partners.

  • Website hosting and technical service providers.

  • Customer support service providers.

  • Analytics and marketing service providers, where applicable.

We share information only to the extent reasonably necessary for the relevant purpose.

We may also disclose personal information when required by applicable law or valid legal process.

Service providers are expected to handle personal information appropriately and in accordance with applicable requirements.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.

These measures may include appropriate access controls, secure data transmission, and administrative safeguards.

However, no method of internet transmission or electronic storage can guarantee absolute security.

Customers are encouraged to use secure devices and protect their personal account information.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Retention periods may depend on:

  • Order processing and transaction records.

  • Customer support requirements.

  • Returns and refund handling.

  • Fraud prevention and security.

  • Accounting and recordkeeping obligations.

  • Applicable legal requirements.

When personal information is no longer required, we will take appropriate steps to delete, anonymize, or otherwise securely manage it, subject to applicable retention obligations.

9. Your Privacy Rights

Depending on applicable laws, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information.

  • Request correction of inaccurate information.

  • Request deletion of personal information.

  • Request restriction of certain processing activities.

  • Object to certain uses of personal information.

  • Withdraw consent where processing is based on consent.

  • Request a copy of certain personal information, where applicable.

To submit a privacy-related request, please contact us at [email protected].

We may request reasonable information to verify your identity before processing a request.

Certain requests may be subject to applicable legal limitations or recordkeeping requirements.

10. Marketing Communications

If you subscribe to promotional communications, we may use your contact information to provide product updates, promotional offers, or other marketing messages.

You may unsubscribe from promotional emails using the unsubscribe link included in the message or by contacting customer support.

Unsubscribing from marketing communications does not prevent us from sending necessary order confirmations, shipping updates, or other transaction-related messages.

11. Third-Party Websites

Our website may contain links to external websites or services.

These third-party websites may have their own privacy policies and information-handling practices.

We encourage customers to review the relevant privacy policies before providing personal information to third-party websites.

HomeMoro does not control the independent privacy practices of external websites.

12. International Data Processing

Personal information may be processed by service providers located in different countries or regions when necessary to support website operations, payment processing, order fulfillment, or customer service.

Where personal information is transferred internationally, we will take appropriate measures required by applicable data protection laws.

13. Children's Privacy

HomeMoro does not knowingly collect personal information from children in violation of applicable laws.

If we become aware that personal information has been collected from a child without the required authorization, we will take appropriate steps to address the matter.

Parents or guardians who have concerns regarding a child's personal information may contact us using the details below.

14. Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect changes in our services, website operations, data-handling practices, or applicable legal requirements.

Any updated version will be published on our website.

Where required by applicable law, we will provide additional notice or obtain consent before implementing material changes.

15. Business Information

BRAND: HomeMoro

LEGAL COMPANY NAME: Changsha Liuyang Taze Electronic Trading Co., Ltd.

OWNER / REPRESENTATIVE: Di Jiazhuo

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Customer Support Phone: +86 139 7312 6845

WEBSITE: https://HomeMoro.com/

BUSINESS ADDRESS: Group 34, Zhongxing, Yongfu Village, Yonghe Town, Liuyang City, Changsha, Hunan Province, China

16. Privacy Inquiries

If you have questions about this Privacy Policy, the handling of your personal information, or wish to exercise applicable privacy rights, please contact:

Email: [email protected]

Phone: +86 139 7312 6845