Return & Refund Policy

At HomeMoro, we accept eligible returns within 30 days of delivery. This policy explains the requirements and procedures for returns, refunds, and damaged or incorrect items.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order.

To qualify for a return, items must meet the following conditions:

• The return request is submitted within 30 days of delivery.

• The item is unused, unworn, and in its original condition.

• Original packaging, accessories, and tags are included where applicable.

• Proof of purchase or an order number is provided.

Items that show signs of use, damage caused by improper handling, or missing components may not qualify for a return, except where required by applicable law.

2. How to Request a Return

To request a return, please contact our customer support team.

Email: [email protected]

Please include your order number, the email address used during checkout, the item you wish to return, and the reason for your request.

Our customer support team will review your request and provide return instructions.

Please do not send any items back without contacting us first.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Include your order number, a description of the issue, and clear photographs of the item and packaging where relevant.

We will review the information and arrange an appropriate resolution, which may include a replacement, refund, or another remedy as applicable.

For confirmed damaged, defective, or incorrectly shipped items, HomeMoro will cover reasonable return shipping costs where a return is required.

4. Return Shipping Costs

For returns requested due to personal preference, incorrect selection, or a change of mind, customers are responsible for return shipping costs unless otherwise agreed.

If the return is due to an error on our part or a confirmed product defect, we will cover the applicable return shipping costs.

Any additional return shipping arrangements will be communicated before the return is completed.

5. Refund Processing

Once we receive and inspect the returned item, we will notify you of the refund decision.

If approved, the refund will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for refund processing after approval. Additional time may be required for the payment provider or financial institution to reflect the funds in your account.

The amount refunded will depend on the circumstances of the return, any applicable shipping charges, and relevant consumer protection requirements.

6. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or product-specific restrictions, where permitted by applicable law.

These may include:

• Used personal care or hygiene products that cannot be safely resold.

• Items damaged through misuse or improper handling.

• Products that are incomplete or missing essential components.

Any product-specific return restrictions will be communicated where applicable. These restrictions do not affect statutory rights relating to defective or incorrectly supplied goods.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders that have not yet been processed or shipped may be eligible for cancellation.

If an order has already been shipped, cancellation may no longer be possible, and the standard return procedure may apply after delivery.

8. Exchanges

If you would like to exchange an item, please contact our customer support team to confirm eligibility and product availability.

Depending on the circumstances, an exchange may be arranged directly, or you may be asked to complete a return and place a new order.

9. Consumer Rights

This policy does not limit any mandatory consumer rights or remedies available under applicable laws.

Where applicable consumer protection requirements provide additional rights, those requirements will take precedence.

10. Business Information

BRAND: HomeMoro

LEGAL COMPANY NAME: Changsha Liuyang Taze Electronic Trading Co., Ltd.

OWNER / REPRESENTATIVE: Di Jiazhuo

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Customer Support Phone: +86 139 7312 6845

WEBSITE: https://HomeMoro.com/

BUSINESS ADDRESS: Group 34, Zhongxing, Yongfu Village, Yonghe Town, Liuyang City, Changsha, Hunan Province, China