Shipping Policy

This Shipping Policy explains the order processing times, shipping costs, delivery estimates, and shipping procedures for purchases made through HomeMoro.

1. Order Processing Time

Orders are processed after payment confirmation.

Processing Time: 1–3 business days

Orders placed on weekends or public holidays will generally be processed on the next business day.

Once your order has been shipped, shipping confirmation and tracking information will be provided when available.

2. Shipping Time

Estimated Delivery Time: 7–15 business days after shipment

Delivery times are estimates and may vary depending on the destination, shipping carrier, customs clearance, weather conditions, and other circumstances beyond our reasonable control.

The total estimated time to receive an order includes both order processing and shipping time.

3. Shipping Fees

Our standard shipping rates are as follows:

Order Value	Shipping Fee
Below $39.99	$12.99
$39.99 or more	Free Standard Shipping

Shipping eligibility is calculated based on the order subtotal after discounts and before any applicable shipping charges or taxes.

Any applicable shipping fees will be displayed during checkout before payment is completed.

4. Shipping Destinations

HomeMoro ships to destinations supported by our available shipping services.

Delivery availability may vary by country or region. Customers can confirm whether shipping is available to their destination during checkout.

If an order cannot be delivered to the selected destination, our customer support team will contact the customer regarding the available options, including cancellation and refund where appropriate.

5. Order Tracking

After an order has been shipped, tracking information will be provided when available.

Tracking updates may take time to appear after the package is handed over to the shipping carrier.

Customers may contact our support team if they need assistance with shipment tracking.

6. Shipping Delays

While we aim to meet the estimated delivery timeframe, delays may occasionally occur due to:

• Carrier transportation or operational delays.

• Customs inspections or clearance procedures.

• Severe weather or unexpected transportation disruptions.

• Public holidays or periods of increased shipping demand.

• Incorrect or incomplete delivery information.

If your order is significantly delayed, please contact our customer support team for assistance.

Applicable consumer rights and remedies remain unaffected.

7. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

If you notice an error in your delivery address, please contact us as soon as possible.

We will attempt to update the information before shipment where possible. Address changes may not be available once an order has been dispatched.

If delivery cannot be completed due to incorrect or incomplete information, additional shipping arrangements or charges may apply where appropriate and permitted by applicable law.

8. Lost or Damaged Shipments

If your order appears to be lost during transit or arrives damaged, please contact our customer support team.

For damaged deliveries, please provide your order number, a description of the issue, and relevant photographs where available.

We will review the situation and work toward an appropriate resolution, which may include a replacement or refund, depending on the circumstances and applicable consumer rights.

9. Customer Support & Business Information

For questions about shipping, delivery status, or tracking, please contact us using the information below.

BRAND: HomeMoro

LEGAL COMPANY NAME: Changsha Liuyang Taze Electronic Trading Co., Ltd.

OWNER / REPRESENTATIVE: Di Jiazhuo

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Customer Support Phone: +86 139 7312 6845

WEBSITE: https://HomeMoro.com/

BUSINESS ADDRESS: Group 34, Zhongxing, Yongfu Village, Yonghe Town, Liuyang City, Changsha, Hunan Province, China